Shipping & Returns
shipping & returns
US Domestic Shipping Policy
*** We offer free returns & exchanges. See details below. Excludes Final Sale items. ***
Shipping is free on all orders within the United States for orders over $50. You may purchase express shipping for an additional fee.
Our Standard shipping via USPS first class usually takes 2-6 days to deliver packages for US customers.
Shipping upgrade also available at check out with surcharge
USPS priority - 1-3 days; USPS express - 1-2 days
International Shipping Policy
Shipping Time
We ship orders within 1 business days. Standard domestic shipping takes an estimated 3-7 business days. We also offer express 2-day shipping at checkout for domestic orders. International shipping takes an estimated 7-18 business days.
Duties and Taxes: Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government. We cannot determine the exact amount of these fees in advance. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.
Sales Tax
We are required by New York, California and Illinois to collect Sales Tax in these states. The customer will be charged the applicable rate at checkout.
Payment method
We accept Paypal, VISA, MasterCard, American Express, ApplePay, PayPal, Discover, JCB and Diners Club, Elo, Shop Pay, Google Pay. We do not accept personal checks, money orders or direct bank transfers.
Tracking your order
When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package. If you have an account with us, you can check the status of your order at anytime by simply logging into your account. If you have any trouble tracking your package, feel free to email us at shopflashystudio@gmail.com and we can help you track it.
Cancellation Policy
We cannot cancel orders after they have been shipped. Please contact us before getting our shipping confirmation.
EXCHANGE POLICY
We are glad to offer free exchanges within the U.S.! Just email us your specific request at shopflashystudio@gmail.com We will provide you a prepaid return label to send the wrong size back to us.
Exchange policy details: Please contact us within 14 days after the initial delivery date and send items back to us within 30 days after the initial delivery. The item must be placed in the mail to send back to us within this exchange period. Any item received after the exchange period cannot be accepted. The exchanged item must be unworn and undamaged and must have all original condition.
RETURN POLICY
You may return any items within 30 days of purchasing your item (or 14 days after delivery of your item, whichever is longer). The item must be placed in the mail to send back to us within this return period. The items must be unworn, and undamaged and must have all tags attached. Any items with stains, marks, cannot be returned.
US Domestic Return Policy: We provide you a pre-paid shipping label to send the piece back to us. Once we receive the item, we will issue a full refund.
International Return Policy: The customer is responsible for paying for shipping the package back to us (we cannot provide a pre-paid shipping label for international returns or pay for the cost of shipping the piece back to us). Once we receive the item, we will issue a full refund (we cannot refund any shipping fees paid by the customer).
Defective or Damaged Product?
If you receive a defective or damaged product, please notify us at flashystudionyc@gmail.com and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us the damage, we will not be able to process the return.
How do I return an item?
- Include the original packing in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
- Go to get your prepaid shipping label. Affix the prepaid shipping label to your package.
- Drop off your package at a U.S. Postal Service mailbox or post office, if you use prepaid shipping label. If you prefer not to use the prepaid shipping label or if you want to return international shipments, please ship the item(s) to:
Flashy Studio NYC
13105 40TH Road,
Flushing, NY, 11354
Refund
Refunds may only be issued to the credit card used to make the original purchase. Please allow 3-5 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. We’ll send an email once the item(s) have been received and your refund has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Final Sale
All items marked final sale have been reduced in price and cannot be returned for a refund or exchange. If you send a final sale item back to us for a return, we will not be able to process a refund or exchange.